Terms of service

GENERAL TERMS AND CONDITIONS OF SALE

www.roundtripshop.com (hereinafter, the Website) is a website owned by Roundtrip Burgos, S.L., hereinafter THE OWNER, with CIF/NIF no. B09586728, and registered office at Plaza San Bruno, 12Bis, Ground Floor, 09007 – Burgos (Burgos), Spain.

Access to, reproduction and use of the services provided on the Website require prior acceptance of the Terms of Use in force at any given time. THE OWNER reserves the right to modify these Terms whenever deemed appropriate by publishing the updated text on the Website.
It is the user’s responsibility to be aware of the Terms of Use before accessing the products and services offered on the Website. If you do not agree with them, please refrain from using the Website.

OWNERSHIP

The Website is a work composed of various integrated and inseparable elements (texts, illustrations, photographs, animated images, videos, software, including the HTML code of the website, etc.), the Intellectual Property rights of which belong to THE OWNER, except for materials licensed from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property rights over the Website and each of its individual components, in all copies made, regardless of the medium. Only the rights of use expressly granted herein are conferred. Any rights not expressly granted are reserved.

In addition, THE OWNER is responsible for the selection, design, structure and arrangement of the Website contents and has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitising and presenting them. Consequently, it is entitled to the protection provided under Article 12 and Title VIII of Book II of the Spanish Intellectual Property Act, with the Website considered as a database.

THE OWNER is also the sole owner of the Website’s design and graphic image and reserves the right to take any legal action against individuals who carry out imitations or unfair use thereof.

**WEBSITE CONTENTS AND DOWNLOADS

PERMITTED AND PROHIBITED USES**

Permitted uses

  • Browsing the Website, i.e. accessing and viewing it on a device, including any temporary or ancillary reproduction, provided that it is not voluntary and forms an integral and essential part of the technological transmission process. Certain sections of the Website may require prior registration.

  • Benefiting, following registration where required, from the services and advantages offered by THE OWNER through the Website, under the conditions expressly stated in each section.

Strictly prohibited

  • Any operations involving the Website, its contents, downloadable products or copies thereof that are contrary to the law, public morals or good faith.

  • Any use outside the personal and private sphere, especially for commercial or professional purposes, including the sending of advertising or messages and the collection or processing of third-party data.

  • Any extraction, public communication and/or transmission, in whole or in part, by any means, outside the permitted private use, particularly incorporation into any other work, including websites, collections or databases.
    Exception: publication by media outlets of downloadable materials from the Press Room section.

  • Removal, concealment or alteration of notices and warnings relating to the Intellectual or Industrial Property rights of the Website or any products provided through it.

  • Any activities expressly prohibited in other sections of these General Terms and, in general, any activity that may harm the proper functioning of the Website, other users or third parties.

LINKS TO THE WEBSITE

The creation of links or hyperlinks to the Website from other websites is permitted, provided that they do not damage the public image or brand of THE OWNER, the Website, or any persons or products referred to therein.
The use of techniques that may cause confusion regarding the identity or ownership of the contents, such as framing or similar practices, is expressly prohibited.

Links from websites whose contents promote or advocate, directly or indirectly, violence, discrimination, pornography or illegal activities are prohibited. Likewise, links created for commercial purposes are expressly forbidden.

The use of elements taken from the Website when creating links is prohibited without the prior express consent of THE OWNER.

In no case shall links to the Website from third-party websites be deemed to imply any relationship, endorsement, sponsorship or recommendation by THE OWNER, who shall bear no responsibility whatsoever for their content or legality.

USER CONTENT AND CONDUCT

As a customer or user of the Website, you undertake to make appropriate use of the contents and services offered and not to use them to:

  • Engage in unlawful, illegal activities or activities contrary to good faith and public order.

  • Disseminate racist, xenophobic or pornographic content, content advocating terrorism or violating human rights.

  • Cause damage to the physical or logical systems of THE OWNER, its suppliers or third parties, or introduce or spread computer viruses or any other systems capable of causing such damage.

  • Disseminate content that damages the image or reputation of THE OWNER or third parties.

  • Infringe Intellectual Property, Industrial Property, image rights, honour or any other rights belonging to THE OWNER or third parties.

THE OWNER shall have full discretion as to whether user contributions or messages are published on the Website and may remove them at any time.

Any breach of these Terms of Use, especially of this clause, entitles THE OWNER to immediately terminate the user’s or subscriber’s access to the Website.

PAYMENT METHODS

The payment methods accepted in the online store are:

  • Credit card

  • Bank transfer

  • PayPal

  • Others

SHIPPING METHODS

The shipping methods available in the online store are:

  • Express service

  • Free shipping

  • Collection point

DELIVERY TIMES

Delivery times for orders placed through the online store are:

  • Mainland Spain: 24–72 hours (Monday to Friday, excluding public holidays)

  • Europe: 3–10 days (Monday to Friday, excluding public holidays)

RIGHT OF WITHDRAWAL

Pursuant to Article 103 of the Spanish General Law for the Defence of Consumers and Users, the right of withdrawal is excluded in the following cases:

  • Services that have already commenced and have been fully performed.

  • Sealed products which are not suitable for return for hygiene reasons and which have been unsealed after delivery.

WITHDRAWAL FORM

(This form should only be completed and sent if you wish to withdraw from the contract or service.)

For the attention of (insert company name, full address and, where available, telephone number, fax and email address):
I/we hereby notify you that I/we withdraw from my/our contract of sale of the following goods/provision of the following service ().
Ordered on/requested on ().
Name and address of the consumer(s).
Date and signature of the consumer(s).

EXCHANGE POLICY

To request an exchange, the customer must contact Customer Service within 15 calendar days from receipt of the order.

Cash on delivery or postage-due shipments will not be accepted under any circumstances.

If the replacement product is more expensive than the original purchase, the customer must pay the price difference.
If the replacement product is cheaper, the difference will not be refunded in cash but issued as a gift voucher for use on a future purchase.

To manage any return or exchange of products purchased from www.roundtripshop.com, the customer must contact Customer Service.
The customer must provide the order number and follow the instructions given. Exchanges or returns not previously notified through the indicated channels will not be accepted.

CANCELLATIONS

The customer may cancel an order provided it has not yet left our warehouses. In such case, the customer must contact THE OWNER by email at contacto@roundtripshop.com or through Customer Service channels, providing identification details and the order reference number.

In the event of cancellation, any amounts paid will be refunded using the same payment method as the original transaction.

CUSTOMER SERVICE

The customer may cancel the order free of charge and without giving any reason by contacting Customer Service as soon as possible on +34 947 042 371 or by email at contacto@roundtripshop.com.
Customer Service hours: 10:30–14:00 / 17:30–20:30.

If the order has already been dispatched, the refund will be processed once the returned item has been received, deducting shipping costs. The refund will be made using the same payment method used for the purchase.

DATA PROTECTION

Any personal data provided will be processed in accordance with the Privacy Policy. By using this Website, you consent to the processing of such data and declare that all information provided is true and accurate.

MODIFICATIONS

THE OWNER reserves the right to make any changes it deems appropriate to the Website without prior notice, including modifying, removing or adding content or services, as well as their presentation or location.

Although THE OWNER makes every effort to keep the information on the Website up to date and free of errors, no guarantee is given as to its accuracy or completeness. Access to and use of the Website is the sole responsibility of users and customers.

LEGAL ACTIONS

THE OWNER will pursue any breach of these Terms of Use, as well as any improper use of the Website or its contents, and any infringement of its rights or those of its licensors, particularly Intellectual and Industrial Property rights, by exercising all civil and criminal actions available under law.

OUT-OF-COURT DISPUTE RESOLUTION

In accordance with Article 14 of Regulation (EU) 524/2013 on consumer dispute resolution, a direct link to the Online Dispute Resolution platform is provided:
https://ec.europa.eu/consumers/odr/main/index.cfm

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by Spanish law.
Any disputes shall be submitted to the courts and tribunals of the consumer’s or customer’s place of residence.

REV: 20.3009