Frequently Asked Questions

Add products to your cart, select your size, and follow the checkout steps. You will receive a confirmation email upon completion.
Is it a gift? Request complimentary gift wrapping in "special instructions."

Contact us as soon as possible via our contact form. Once the order is being prepared, we cannot guarantee changes.

Once the shipment has been generated, the package is already with the shipping company, and we cannot make modifications from our end. If you need to change the delivery date, delivery address, or other shipping-related details, you must contact the shipping company directly using the tracking link you will receive by email.

We accept major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal and other methods available at checkout. All payments are processed securely.

We prepare orders within 24–48 business hours.
We work with several shipping agencies, with usual delivery of 24–72 hours within the Iberian Peninsula.
For the rest of Europe, the usual delivery time is 4–7 business days.

Once your order has been shipped, you will receive an email with the tracking link.
From there, you can check the status of your shipment at all times.

Occasionally, shipping companies may be slow to update tracking information or there may be minor logistical delays.

If the status does not change for more than 48 hours, we recommend:

• Checking the tracking link
• Waiting a little longer
• Contacting us with your order number via our contact form

We will open an incident with the carrier to review it.

If the package loss is confirmed by the carrier:

• We will refund the full amount of the order, or
• We will send a new product if available

If any other issue arises, we will review it directly with the carrier, keep you informed throughout the process, and always seek the best possible solution. Contact us via our contact form.

Yes, you can request a return within 15 calendar days from when you receive your order.
To process the return, the product must be in its original condition, with its packaging and tags. Returns of products showing signs of use will not be accepted.

If you want to make an exchange, the simplest way is to request a return for the item and place a new order for the product you want.

If the reason for the exchange is the size, please indicate this when requesting the return (in the observations or comments field) so that we can take it into account and assist you in the process.

Returns from Spain
We will send you a return label to print and attach to the package. Take it to any Post Office. The return cost (€6 Peninsula / €8 Balearic Islands) will be deducted from the refund.

Returns are free at our physical stores in Burgos.

Returns from the rest of Europe
We offer two options:

• We will arrange a pickup with our provider (if available in your area) and inform you of the exact cost via email. The amount will be deducted from the refund.
• You send it to our address in Spain by your own means. In this case, shipping must be paid for by the customer and include proof of delivery. Without these requirements, we reserve the right to refuse the returned package.

Access your account, select the order, and request a return. We will send you instructions by email.
We will guide you through the entire process step by step.

Once the return has been received and checked, the refund will be processed within 5–10 business days.

Yes. We work exclusively with official brands and authorized distributors.

Generally, yes. The brands we work with usually have standard sizing. However, please note that there are different types of cuts and styles.
If you have any questions, we will be happy to help you before your purchase.

Yes, you can visit us at our two stores in Burgos:

You can write to us via our contact form.
We respond as soon as possible within our service hours.