Frequently Asked Questions

Add products to your cart, select your size, and follow the checkout steps. You will receive a confirmation email upon completion.
Is it a gift? Request complimentary gift wrapping in "special instructions."

Contact us as soon as possible via our contact form. Once the order is being prepared, we cannot guarantee changes.

We prepare orders within 24–48 business hours.
We work with several shipping agencies, with typical delivery of 24–72 hours within the Iberian Peninsula.
For the rest of Europe, the usual delivery time is 4–7 business days.

Once your order has been dispatched, you will receive an email with the tracking link.
From there, you can check the status of your shipment at any time.

Occasionally, shipping companies may take time to update tracking information or there may be minor logistical delays.

If the status does not change for more than 48 hours, we recommend:

• Checking the tracking link
• Waiting a short additional period
• Contacting us with your order number

We will open an incident with the carrier to review it.

If the loss of the package is confirmed by the carrier:

• We will refund the full amount of the order, or
• We will send a new product if available

We will accompany you throughout the entire process until its resolution.

Yes, you can request a return within 15 days of receiving your order.
To process the return, the product must be in its original condition, with its packaging and tags. Returns of products showing signs of use will not be accepted.

If you wish to make an exchange, the simplest way is to request a return for the item and place a new order for the desired product.

Returns from Spain
We will send you a return label to print and affix to the package. Take it to any Post Office. The return cost (€6 for the Peninsula / €8 for the Balearic Islands) will be deducted from the refund.

Returns at our physical stores in Burgos are free of charge.

Returns from the rest of Europe
We offer two options:

• We will arrange a collection with our provider (if available in your area) and inform you of the exact cost via email, similar to the shipping price. The amount will be deducted from the refund.
• You can send it to our address in Spain by your own means with acknowledgment of receipt.

Log in to your account, select the order, and request the return. We will send you instructions via email.
We will guide you through the entire process step by step.

Once the return is received and reviewed, the refund will be processed within 5–10 business days.

Yes. We only work with official brands and authorized distributors.

Generally, yes. The brands we work with usually have standard sizing. However, please note that there are different types of cuts and styles.
If you have any questions, we will be happy to help you before your purchase.

Yes, you can visit us at our Roundtrip stores in Burgos.
We will be delighted to assist you in person.

You can write to us via our contact form or social media.
We respond as soon as possible within our business hours.

If any issue arises:

• We review it directly with the carrier
• We keep you informed throughout the process
• We always seek the best possible solution